Troubleshooting: Difference between revisions
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! Solution | ! Solution | ||
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| rowspan=" | | rowspan="3" | SweepMe! does not start or crashes during startup | ||
| SweepMe! installation is broken | | SweepMe! installation is broken | ||
| Go to [https://sweep-me.net/download https://sweep-me.net/download] and download and install SweepMe! again. | | Go to [https://sweep-me.net/download https://sweep-me.net/download] and download and install SweepMe! again. | ||
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| A defective component leads to a crash | | A defective component leads to a crash | ||
| Delete all Device Classes in the DeviceClass folder, that have been provided by third parties. | | Delete all Device Classes in the DeviceClass folder, that have been provided by third parties. | ||
|- | |||
| The problem occurs only after a Windows Update or on a computer with a new Windows Version | |||
| Right click on SweepMe!.exe and click on Properties, select the Compatibility tab, and choose Windows 8 or Windows 7 to run SweepMe! in this compatibility mode or try different settings. | |||
|- | |- | ||
| rowspan="3" | The measurement does not start | | rowspan="3" | The measurement does not start | ||
Revision as of 11:10, 17 December 2017
On this page you can find information on where to start if something does not work as desired.
Collecting Information
In the SweepMe! directory, you will find a file called debug.log, as long as SweepMe! is not started in the debug mode. In this file you may find useful information about a problem. If you do not know what the messages mean, this information can still be useful for others, so always attach the debug.log file when asking for support. Please note: This file may be empty if SweepMe! is still running. So close SweepMe! before accessing the file.
Common Problems
| Problem | Reason | Solution |
|---|---|---|
| SweepMe! does not start or crashes during startup | SweepMe! installation is broken | Go to https://sweep-me.net/download and download and install SweepMe! again. |
| A defective component leads to a crash | Delete all Device Classes in the DeviceClass folder, that have been provided by third parties. | |
| The problem occurs only after a Windows Update or on a computer with a new Windows Version | Right click on SweepMe!.exe and click on Properties, select the Compatibility tab, and choose Windows 8 or Windows 7 to run SweepMe! in this compatibility mode or try different settings. | |
| The measurement does not start | The sequencer is not filled correctly | Go to the Sequencer Tab in SweepMe! an put the correct Measurement Classes there. Also read about the Sequencer for complex measurements. |
| One or more devices are not configured correctly | Go to the device configuration tab of every device you use in the sequencer and check if you selected the correct device, port and parameters. | |
| One or more of the used Device Classes are broken | Run the device-manager.exe and check if updates for the device class are available. You can also go to https://sweep-me.net/devices.php and check the information about your device. | |
| Other | Other | Report a Problem or Bug on the SweepMe! support center website. |
Reporting a Bug
To report a problem or a bug, go to https://support.sweep-me.net. Describe your problem or how to reproduce the bug as detailed as possible. Also attach the debug.log file and a settings file (see Loading and Saving Settings for instructions to create a settings file) that can be loaded to reproduce the bug.