Remote support

There are several ways to get help with SweepMe!: free help in the forum and this wiki, and professional support by the SweepMe! team via email, support tickets and video meetings.

Free help

• SweepMe! Forum (Help & Info → Forum): ask questions and search topics that have already been answered.
• Help & Info → Report a Bug: report an error in SweepMe!.
• This wiki (Help & Info → Wiki or F1).

Professional support

• A SweepMe! Pro license includes one online meeting per year to help you with questions regarding your setup.
• A support agreement provides support via email, the support ticket system and video meetings, e.g. for setting up sequences, communication problems with drivers and adapters, CustomFunction scripts and the migration to a new SweepMe! version. See Support on the SweepMe! website for the conditions and prices.

What to prepare

Your question can be answered faster if you provide:

• the SweepMe! version (Help & Info → About),
• the sequence file (.seq, or .set in SweepMe! 1.5),
• the messages of the Debug widget (F2) or the file debug.log from the public SweepMe! folder (see Folder system),
• the names and versions of the drivers and modules involved (see Version manager),
• a screenshot of the problem (F12, see Screenshots).

See also

• Troubleshooting
• SweepMe! Pro